Terms & Conditions
As our products are prepared by our specialist butchers especially for you, please allow up to 3 working days from ordering, for us to dispatch goods.
We have a minimum order of £30.00 before any products can be purchased.
Deliveries would be scheduled as follows and subject to availability:
Day 0 : Order placed (minimum spend £30)*
Day 1 : Cut and prepared by our butchers then packed.
Day 2 : Collected by Courier.
Day 3 : Delivered to customer.
*Orders placed on a Thursday or Friday will be prepared and packed on a Monday
Please note our factory opening hours and that working days are Monday to Friday 7am to 4pm.
Please note the delivery charge covers UK only.
GUARANTEE OF QUALITY
Malcolm Allan Limited guarantees that all products are of the highest quality and meet current E U legislation standards.
Malcolm Allan Limited makes every effort to ensure that all products arrive in perfect condition. If any of our products arrive damaged in any form the Purchaser should advise Malcolm Allan Limited within 24 hours of receipt. This does not affect your statutory rights as a consumer.
Malcolm Allan Limited accepts all major credit cards and debit cards and uses a secure payment system via WorldPay.
RETENTION OF TITLE
All products remain the property of Malcolm Allan Limited until goods are paid in full.
Our shopping cart system is operated using an inventory with stock in hand. Confirmed orders indicate the item(s) ordered are in stock. If for any reason the stock levels show an item out of stock or insufficient quantity to meet the customer’s request, please contact us by the e-mail address on our web site.
Malcolm Allan Limited will exercise every reasonable effort to meet any quoted or dispatch date. Malcolm Allan Limited shall not however be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, failure or delay in transportation, embargoes, labour disputes, wars or riots.
Orders for pre Christmas delivery must be received by Malcolm Allan Limited no later than the deadlines shown on our delivery deadline page
Refunds will be given at the discretion of Management
Malcolm Allan Limited offers a Replacement Guarantee. If you return to us any product with which you are not completely satisfied, for any reason, we will give you a full refund.
We endeavour to respond to all complaints within five working days. Malcolm Allan Limited undertakes to resolve all complaints within one calendar week
Malcolm Allan Limited reserves the right to replace any product with a similar priced product. We also reserve the right to supply produce of different weights to that advertised on our website, provided that the customer receives an equal weight of produce ordered. All products advertised are subject to availability and we reserve the right to substitute any product.
We are committed to protect your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for two reasons: firstly, to process your order and second, provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: Your Name Address Phone Number Email Address Credit/Debit Card Details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always receive your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, do not hesitate to email Malcolm Allan Limited. There is an email facility on our "Contact Us" page.